topic Re: Cancelling Sky mobile in Sky Mobile

Cancelling Sky mobile

jordans+mum — Fri, 24 Jul 2026 08:21:37 GMT

Requested stac code on 18th July, email received from sky. No change to billing therefore telephoned. All the advisor tried to do was offer deals / not listening to what I was saying. Requested I was transferred to complaints department to be told they don't have one? Still awaiting text/email I was told I would receive regarding changes.
Ridiculous service - VIP? You're having a laugh.

Re: Cancelling Sky mobile

caesarome — Fri, 24 Jul 2026 09:06:07 GMT

@jordans+mum

Have you now left Sky mobile, if so any bill that was created up to the day you left has to be paid then will be refunded when are you are no longer a customer.

Re: Cancelling Sky mobile

63johnw — Fri, 24 Jul 2026 09:06:22 GMT

Hi @jordans+mum have you used the STAC ? Billing will continue until you do.

Re: Cancelling Sky mobile

jordans+mum — Fri, 24 Jul 2026 09:43:56 GMT

Hi, thanks for your reply.
I have put in notice and requested the stac code on the 18th. My main issue was being 'fobbed off' (or what felt like it) and not being transferred as requested to the complaints department when the advisor kept pushing and pushing recommendations of further sky benefits. It was really frustrating. She wasn't willing to listen.

Re: Cancelling Sky mobile

jordans+mum — Fri, 24 Jul 2026 09:44:59 GMT

I haven't used the code as the phone was for my sons use and he no longer needs it. It was a pure cancellation.

Re: Cancelling Sky mobile

Chistery — Fri, 24 Jul 2026 10:02:39 GMT

If you are out of your minimum term, and put in notice, then you genertally have to wait 30 days and pay until that ends.

If you use a STAC by giving it to another provider, billing stops that day.

Requesting a STAC does not terminate ytour contract, only by giving it to another network and them actioning the STAC does.

Re: Cancelling Sky mobile

PandJ2020 — Fri, 24 Jul 2026 10:03:03 GMT

@jordans+mum wrote:
I haven't used the code as the phone was for my sons use and he no longer needs it. It was a pure cancellation.

Obtaining the STAC alone will not cancel the dataplan... You either use the STAC or call Sky to give notice to cancel the dataplan.

Re: Cancelling Sky mobile

jordans+mum — Fri, 24 Jul 2026 10:13:40 GMT

Thank you. Yeah that's what I was trying to do but the advisor wasn't listening.