https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-start-mobile-upgrade/m-p/5326463#M298101 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3014789">@Mags33</a>&nbsp; if this is happening when you are logged into your account then you will need to call sky on 150 for help upgrading.&nbsp;</P> Thu, 23 Jul 2026 21:09:10 GMT 63johnw 2026-07-23T21:09:10Z https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-start-mobile-upgrade/m-p/5326452#M298100 <P>I have 3 sky mobile devices and am trying to initiate an upgrade on one of them.</P><P>&nbsp;</P><P>Earlier in the week i clicked through the app to see what options there were for upgrade but did not complete the upgrade.&nbsp; On the sky app now the devices no longer appear to be showing to initiate an upgrade (only the sims are showing), and when going through the website and selecting the device I am getting either a 'whoops there is an error' or page link invalid error.</P><P>&nbsp;</P><P>Has anyone else encountered this?&nbsp; If so does it indicate an issue with my account or the sky site itself?</P><P>&nbsp;</P><P>Thank you&nbsp;</P> Thu, 23 Jul 2026 20:48:52 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-start-mobile-upgrade/m-p/5326452#M298100 Mags33 2026-07-23T20:48:52Z https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-start-mobile-upgrade/m-p/5326463#M298101 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3014789">@Mags33</a>&nbsp; if this is happening when you are logged into your account then you will need to call sky on 150 for help upgrading.&nbsp;</P> Thu, 23 Jul 2026 21:09:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-start-mobile-upgrade/m-p/5326463#M298101 63johnw 2026-07-23T21:09:10Z