topic Re: Device not recognised in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/Device-not-recognised/m-p/5325939#M298022 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4732695">@iPhone17pro1</a>&nbsp;</P> <P>If it helps, I see the same on MySky app and I am not a mobile customer.</P> <P>&nbsp;</P> <P>Can you acecss your details via the mobile tab at the bottom of that screen ?</P> Thu, 23 Jul 2026 09:08:59 GMT caesarome 2026-07-23T09:08:59Z Device not recognised https://helpforum.sky.com/t5/Sky-Mobile/Device-not-recognised/m-p/5321203#M297289 <P>iPhone 17 pro not recognised&nbsp;</P> Fri, 17 Jul 2026 10:39:44 GMT https://helpforum.sky.com/t5/Sky-Mobile/Device-not-recognised/m-p/5321203#M297289 iPhone17pro1 2026-07-17T10:39:44Z Re: Device not recognised https://helpforum.sky.com/t5/Sky-Mobile/Device-not-recognised/m-p/5321224#M297294 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4732695">@iPhone17pro1</a>&nbsp;</P> <P>Please explain a bit more, device not recognised where ?</P> Fri, 17 Jul 2026 11:01:41 GMT https://helpforum.sky.com/t5/Sky-Mobile/Device-not-recognised/m-p/5321224#M297294 caesarome 2026-07-17T11:01:41Z Re: Device not recognised https://helpforum.sky.com/t5/Sky-Mobile/Device-not-recognised/m-p/5325934#M298021 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1525.png" style="width: 1206px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/119024iF3A8864373874E95/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1525.png" alt="IMG_1525.png" /></span></P><P> </P> Thu, 23 Jul 2026 08:59:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/Device-not-recognised/m-p/5325934#M298021 iPhone17pro1 2026-07-23T08:59:40Z Re: Device not recognised https://helpforum.sky.com/t5/Sky-Mobile/Device-not-recognised/m-p/5325939#M298022 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4732695">@iPhone17pro1</a>&nbsp;</P> <P>If it helps, I see the same on MySky app and I am not a mobile customer.</P> <P>&nbsp;</P> <P>Can you acecss your details via the mobile tab at the bottom of that screen ?</P> Thu, 23 Jul 2026 09:08:59 GMT https://helpforum.sky.com/t5/Sky-Mobile/Device-not-recognised/m-p/5325939#M298022 caesarome 2026-07-23T09:08:59Z Re: Device not recognised https://helpforum.sky.com/t5/Sky-Mobile/Device-not-recognised/m-p/5325946#M298023 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1525.png" style="width: 1206px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/119025i35B5F4A2FDF8FAE2/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1525.png" alt="IMG_1525.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1527.png" style="width: 1206px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/119026i06EDFF22640E7A74/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1527.png" alt="IMG_1527.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1526.png"><img src="https://helpforum.sky.com/skins/images/DC9BEFB6B3BE45EE54E910806BF85F84/responsive_peak/images/image_rejected.gif" alt="IMG_1526.png" /></span></P><P> I want to use the swap update but it's not allowing me to do this&nbsp;</P> Thu, 23 Jul 2026 09:13:27 GMT https://helpforum.sky.com/t5/Sky-Mobile/Device-not-recognised/m-p/5325946#M298023 iPhone17pro1 2026-07-23T09:13:27Z Re: Device not recognised https://helpforum.sky.com/t5/Sky-Mobile/Device-not-recognised/m-p/5325950#M298024 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4732695">@iPhone17pro1</a>&nbsp;</P> <P>If this link doesn't work either (ahlf way down the page)</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-mobile-upgrades" target="_blank">https://www.sky.com/help/articles/sky-mobile-upgrades</A></P> <P>&nbsp;</P> <P>And if your phone has a Sky sim in it then call Sky on 150 as they will be able to help you with this.</P> Thu, 23 Jul 2026 09:18:02 GMT https://helpforum.sky.com/t5/Sky-Mobile/Device-not-recognised/m-p/5325950#M298024 caesarome 2026-07-23T09:18:02Z Re: Device not recognised https://helpforum.sky.com/t5/Sky-Mobile/Device-not-recognised/m-p/5325954#M298025 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4732695">@iPhone17pro1</a>&nbsp; one of your images have been rejcted as it shows both serial number &amp; IMEI of the device.</P> Thu, 23 Jul 2026 09:22:29 GMT https://helpforum.sky.com/t5/Sky-Mobile/Device-not-recognised/m-p/5325954#M298025 GD1 2026-07-23T09:22:29Z Re: Device not recognised https://helpforum.sky.com/t5/Sky-Mobile/Device-not-recognised/m-p/5326818#M298132 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1533.png" style="width: 1206px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/119059i3E7F1939440FFEE0/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1533.png" alt="IMG_1533.png" /></span></P><P> it is saying my access is denied for the phone swap why is that an issue&nbsp;</P> Fri, 24 Jul 2026 10:37:02 GMT https://helpforum.sky.com/t5/Sky-Mobile/Device-not-recognised/m-p/5326818#M298132 iPhone17pro1 2026-07-24T10:37:02Z