topic awaiting activation code in Sky Mobile

awaiting activation code

RosonAngela1967 — Wed, 22 Jul 2026 12:46:21 GMT

Hi my wife ordered me an esim and i am awaiting an activation code. can anyone tell me how long it will take for the code to arrive?

cheers guys

Re: awaiting activation code

63johnw — Wed, 22 Jul 2026 13:00:54 GMT

Hi @RosonAngela1967 usually pretty instant, when did you start the activation ?

Re: awaiting activation code

RosonAngela1967 — Wed, 22 Jul 2026 13:05:57 GMT

it was ordered about 11am this morning so am surprised to not have recieved it yet

Re: awaiting activation code

63johnw — Wed, 22 Jul 2026 13:27:45 GMT

Have a look here @RosonAngela1967

https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem

Re: awaiting activation code

RosonAngela1967 — Wed, 22 Jul 2026 13:46:12 GMT

think im going to hve to contact sky lol

Re: awaiting activation code

63johnw — Wed, 22 Jul 2026 14:22:58 GMT

@RosonAngela1967

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: awaiting activation code

Coley-W95 — Wed, 22 Jul 2026 15:20:37 GMT

Thanks for escalating this @63johnw We’ve sent @RosonAngela1967 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.