Mobile

Amy0011 — Tue, 21 Jul 2026 18:54:21 GMT

I can't pay my bill can I put on payment plan so I can pay it off but can u put the phone back on as it my sons and I need him to have phone while he out

Re: Mobile

Daniel0210 — Tue, 21 Jul 2026 18:58:08 GMT

@Amy0011
Services won’t be switched back on until the arrears Sky believe you owe have been paid and then you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Payment 2+ weeks overdue? you will have to pay the next bill as well.
Payments 56+ days overdue? Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty

topic Mobile in Sky Mobile

Mobile

Re: Mobile