topic Re: Order Issue in Sky Mobile

Order Issue

Blake82828 — Tue, 21 Jul 2026 12:32:31 GMT

I have tried to order a new phone passed all the checks went to the payment screen (unsure if i had poor signal) it did the lloyds bank verify screen to continue from the app but my bank rejected it due to two attempts previously when my signal was poor then it said my card number was invalid when it wasn't and i have exited out and tried to go back in and all it says is "technical problem please t try again later" just unsure if it's broken or if just need to wait

Re: Order Issue

caesarome — Tue, 21 Jul 2026 12:39:42 GMT

@Blake82828

If you banks rejected the payment then you will have to start again so have you retried this ?

Re: Order Issue

Blake82828 — Tue, 21 Jul 2026 12:45:57 GMT

Hi,

Thanks for your reply. I did try this but now it is saying when trying to access the mobile page logged into my account and tried to click back onto the device to order it: "Sorry but we are having technical difficulties. Unfortunately, we have not been able to proceed with your order. Please try again later."

Re: Order Issue

caesarome — Tue, 21 Jul 2026 12:47:47 GMT

In that case the only way to get the order placed will be by calling Sky.