topic Re: Credit agreement in Sky Mobile

Credit agreement

DanYardley — Mon, 20 Jul 2026 11:43:01 GMT

I have received a credit agreement to sign, but when I click on 'sign here' nothing happens. How do I sign the document?

Re: Credit agreement

caesarome — Mon, 20 Jul 2026 12:08:55 GMT

@DanYardley

Does this link work:

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

Re: Credit agreement

DanYardley — Mon, 20 Jul 2026 13:29:18 GMT

Sadly not. The signing links pop up but are dead

Re: Credit agreement

caesarome — Mon, 20 Jul 2026 15:09:38 GMT

@DanYardley

Can you try another web browser to see what happens ?

Re: Credit agreement

DanYardley — Mon, 20 Jul 2026 15:32:01 GMT

I have done that and tried all of the various other options.

Re: Credit agreement

caesarome — Mon, 20 Jul 2026 15:35:05 GMT

@DanYardley

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit agreement

arcadeavenger — Mon, 20 Jul 2026 16:14:00 GMT

Thanks for escalating this @caesarome. We’ve sent @DanYardley an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca