topic Re: New phone in Sky Mobile

New phone

Pauloddi — Mon, 20 Jul 2026 11:17:51 GMT

Hi im with sky mobile sim only but have now changed phones have put in sim all working fine but when I try to sign in to my sky or emails it keeps sending code to my old number have called sky 3 times to change it but still no joy so does anyone know how to do it a straight forward way thanks

Re: New phone

63johnw — Mon, 20 Jul 2026 11:42:43 GMT

Hi @Pauloddi To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: New phone

arcadeavenger — Mon, 20 Jul 2026 13:07:45 GMT

Thanks for escalating this @63johnw. We’ve sent @Pauloddi an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.