https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-Log-in-Problems/m-p/5322872#M297556 <P><SPAN>“I can sign in with my Sky ID, but both the My Sky app and the My Sky website fail at the ‘Let’s Find Your Account’ step. After entering my correct billing postcode, I receive ‘An error occurred’. I’ve already reinstalled the app, restarted my phone, and tried different internet connections. Could you check that my Sky ID is correctly linked to my account and that there isn’t an issue with account verification?”</SPAN></P> Sun, 19 Jul 2026 19:38:58 GMT Dudewheresmysky 2026-07-19T19:38:58Z https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-Log-in-Problems/m-p/5322872#M297556 <P><SPAN>“I can sign in with my Sky ID, but both the My Sky app and the My Sky website fail at the ‘Let’s Find Your Account’ step. After entering my correct billing postcode, I receive ‘An error occurred’. I’ve already reinstalled the app, restarted my phone, and tried different internet connections. Could you check that my Sky ID is correctly linked to my account and that there isn’t an issue with account verification?”</SPAN></P> Sun, 19 Jul 2026 19:38:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-Log-in-Problems/m-p/5322872#M297556 Dudewheresmysky 2026-07-19T19:38:58Z https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-Log-in-Problems/m-p/5322891#M297558 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4734472">@Dudewheresmysky</a>&nbsp;wrote:<BR /> <P><SPAN>Could you check that my Sky ID is correctly linked to my account and that there isn’t an issue with account verification?”</SPAN></P> <HR /></BLOCKQUOTE> <P>I'm afraid you are just talking to other customers here so we can't do that so you might need to call Sky about this tomorrow and ask to speak to their ID team.</P> Sun, 19 Jul 2026 20:39:02 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-Sky-Log-in-Problems/m-p/5322891#M297558 caesarome 2026-07-19T20:39:02Z