topic Re: Mobile not showing on app in Sky Mobile

Mobile not showing on app

Adinaroyle — Sat, 18 Jul 2026 20:31:24 GMT

My sky app isn't showing any details for my mobile.. it was working when I last checked but has now disappeared so I can't roll data check usage or see itemised bill

Re: Mobile not showing on app

caesarome — Sat, 18 Jul 2026 21:08:56 GMT

@Adinaroyle

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Mobile not showing on app

_Claire — Sun, 19 Jul 2026 08:36:11 GMT

Thanks for escalating this. We’ve sent @Adinaroyle an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.