https://helpforum.sky.com/t5/Sky-Mobile/Swap-returns/m-p/5322248#M297469 <P>Returns usually take 2-3 weeks to process.&nbsp; I wouldn't be concerned yet.</P> Sat, 18 Jul 2026 16:36:39 GMT PandJ2020 2026-07-18T16:36:39Z https://helpforum.sky.com/t5/Sky-Mobile/Swap-returns/m-p/5322247#M297468 <P>Got two new upgrades and sent old phones back as part of my swaps. Sent them back special delivery and double checked tracking and both phones were delivered and signed for on the 16th of July but got an email this morning from sky saying they havent received them yet. &nbsp;I sent back an email this morning stating this but haven't heard back from them? Has this happened to anyone else before?&nbsp;</P> Sat, 18 Jul 2026 16:33:03 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap-returns/m-p/5322247#M297468 Debbief86 2026-07-18T16:33:03Z https://helpforum.sky.com/t5/Sky-Mobile/Swap-returns/m-p/5322248#M297469 <P>Returns usually take 2-3 weeks to process.&nbsp; I wouldn't be concerned yet.</P> Sat, 18 Jul 2026 16:36:39 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap-returns/m-p/5322248#M297469 PandJ2020 2026-07-18T16:36:39Z