topic Re: Getting help when abroad in Sky Mobile

Getting help when abroad

Strandedstu1 — Sat, 18 Jul 2026 09:29:12 GMT

I'm abroad and hit my spend cap so can't use phone to make calls or use mobile data, my mobile in app is not working and I can't phone help number due to spend cap. The live chat has no body available, I'm stranded without mobile device what do I do next if sky can't help

Re: Getting help when abroad

Daniel0210 — Sat, 18 Jul 2026 09:36:10 GMT

@Strandedstu1

If you've been there for a while could you have exceeded the fair usage policy? https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

Also bear in mind if your data usage is set too low or set to £0 it will block you from using your phone abroad. You need to have at least £2 for every day you are there.

Re: Getting help when abroad

Strandedstu1 — Sat, 18 Jul 2026 09:50:36 GMT

Thankyou for reply is there an emergency email I can use as using free WiFi that's all I have

Re: Getting help when abroad

Daniel0210 — Sat, 18 Jul 2026 10:25:39 GMT

@Strandedstu1

Does this link help?

https://www.sky.com/help/articles/sky-mobile-spend-caps

Re: Getting help when abroad

Ollos123 — Sat, 18 Jul 2026 10:32:12 GMT

@Strandedstu1 Calling Sky Customer Services on 150 is free, so irrespective of where you're roaming or whether you've hit a spend cap, you should still be able to make that call.

Are you not able to call using 150?