topic Re: Calling from Spain in Sky Mobile

Calling from Spain

KevinGUK — Thu, 16 Jul 2026 13:24:39 GMT

I am in Spain using roaming passport plus but cannot make or receive calls. Sara works fine and I have checked all settings are correct and tried resetting the network settings and using different network providers. I also tried turning off spend cap

I have an iPhone 14 Pro Max

any ideas ?

Re: Calling from Spain

KevinGUK — Thu, 16 Jul 2026 13:26:20 GMT

Should say data works fine

Re: Calling from Spain

Daniel0210 — Thu, 16 Jul 2026 13:35:27 GMT

@KevinGUK

Try the troubleshooting in this link

https://www.sky.com/help/articles/sky-mobile-roaming-problems

Additionally if you've been there for a while could you have exceeded the fair usage policy? https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

Also bear in mind if your data usage is set too low or set to £0 it will block you from using your phone abroad. You need to have at least £2 for every day you are there.

Re: Calling from Spain

KevinGUK — Thu, 16 Jul 2026 17:21:48 GMT

I have tried all the troubleshooting tips and checked all settings. I have only been here 24 hours and mainly on wifi (wifi calling also doesn't work). My spend cap is set at £45 so not an issue as I also tried turning it off

Re: Calling from Spain

KevinGUK — Thu, 16 Jul 2026 17:24:16 GMT

I should add that I can't receive calls either

I did get one this morning but it cut off mid call and hasn't worked since