topic Re: Mobile Phone network connection in Sky Mobile

Mobile Phone network connection

Sarag1978 — Wed, 15 Jul 2026 18:56:54 GMT

When I don't have WiFi I'm not able to access any WiFi based apps or webpages even though my iPhone 14 Plus shows I have 4 or 5G and I can only call through mobile not what's app. I've tried the chatbot and done all the resets suggested. I've also called 150 but apparently the

monile team have finished for the day.

Re: Mobile Phone network connection

caesarome — Wed, 15 Jul 2026 19:02:20 GMT

@Sarag1978

Wifi and 4/5G are different things so it isn't clear what your issue is.

Wifi is via broadband and 4/5G is mobile data which uses the phone's mobile network.

So which of these are you having issues with ?

Re: Mobile Phone network connection

Sarag1978 — Wed, 15 Jul 2026 19:35:19 GMT

Mobile data

Re: Mobile Phone network connection

caesarome — Wed, 15 Jul 2026 21:04:07 GMT

@Sarag1978

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile