topic Return in Sky Mobile

Return

Elaine+65 — Wed, 15 Jul 2026 15:52:23 GMT

Hello Return an Samsung Galaxy Watch 8. On the 17 June because I changed my mind I did notice sky to let them know I wanted to return it and they sent me the packaging out to return and it was return buy Royal Mail but I am still being charged for it please advice

Re: Return

caesarome — Wed, 15 Jul 2026 15:56:57 GMT

@Elaine+65

Does it appear on your account as returned:

https://www.sky.com/ordertracking

Re: Return

Elaine+65 — Wed, 15 Jul 2026 16:00:30 GMT

Hiya Caesarome no just what my bill is and check future bills and nothing as change

Re: Return

caesarome — Wed, 15 Jul 2026 16:03:39 GMT

@Elaine+65

As it has now been 4 weeks you might want to chase this up with Sky, if you kept the tracking details as you should have done this will help you to show to Sky that it has been returned and to show where it is.

Re: Return

Elaine+65 — Wed, 15 Jul 2026 16:05:10 GMT

Thank you I will phone them enjoy the rest of your day

Re: Return

Elaine+65 — Thu, 16 Jul 2026 10:25:59 GMT

Hi I did phone Sky on the 15 July they confirmed they have received my Galaxy watch 8 and he as spoke to the team and any payment they have taken will be refunded to my account and to leave it for 7 days and not to reply to any review until this is sorted thank you for your help