https://helpforum.sky.com/t5/Sky-Mobile/Laura/m-p/5319195#M297087 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4730591">@Lauray1</a>&nbsp;</P> <P>Your post isn't very clear. Payments continue for devices sent back as part of a swap until such time as they've been processed, checked for damage etc and the value confirmed.&nbsp;</P> Tue, 14 Jul 2026 14:31:11 GMT Daniel0210 2026-07-14T14:31:11Z https://helpforum.sky.com/t5/Sky-Mobile/Laura/m-p/5319184#M297085 <P>My sky bill is wrong, I swapped my device and I was told if I signed the contract on the Thursday I would not be charged for the bill on my iPhone 16 pro.&nbsp;</P> Tue, 14 Jul 2026 14:14:41 GMT https://helpforum.sky.com/t5/Sky-Mobile/Laura/m-p/5319184#M297085 Lauray1 2026-07-14T14:14:41Z https://helpforum.sky.com/t5/Sky-Mobile/Laura/m-p/5319195#M297087 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4730591">@Lauray1</a>&nbsp;</P> <P>Your post isn't very clear. Payments continue for devices sent back as part of a swap until such time as they've been processed, checked for damage etc and the value confirmed.&nbsp;</P> Tue, 14 Jul 2026 14:31:11 GMT https://helpforum.sky.com/t5/Sky-Mobile/Laura/m-p/5319195#M297087 Daniel0210 2026-07-14T14:31:11Z https://helpforum.sky.com/t5/Sky-Mobile/Laura/m-p/5319239#M297096 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4730591">@Lauray1</a>&nbsp;</P> <P>Also if you owe an outstanding amount on the phone due to the value given isn't enough to pay it off then the balance is added to the next available bill after it has been inspected.</P> Tue, 14 Jul 2026 15:14:21 GMT https://helpforum.sky.com/t5/Sky-Mobile/Laura/m-p/5319239#M297096 caesarome 2026-07-14T15:14:21Z