https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap/m-p/5316767#M296877 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1237940">@danafoster</a>&nbsp;</P> <P>You should be able to use the packaging your new device came in as there should be a return label in the inside of it you can use, if you don't have this then call Sky on 150 who will get this sent out to you.</P> Sat, 11 Jul 2026 08:36:20 GMT caesarome 2026-07-11T08:36:20Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap/m-p/5316740#M296874 Hi Not received any paperwork to send back old phone. How do I do this please Sat, 11 Jul 2026 07:33:31 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap/m-p/5316740#M296874 danafoster 2026-07-11T07:33:31Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap/m-p/5316767#M296877 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1237940">@danafoster</a>&nbsp;</P> <P>You should be able to use the packaging your new device came in as there should be a return label in the inside of it you can use, if you don't have this then call Sky on 150 who will get this sent out to you.</P> Sat, 11 Jul 2026 08:36:20 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-swap/m-p/5316767#M296877 caesarome 2026-07-11T08:36:20Z