topic Re: Deactivate SIM phone call in Sky Mobile

Deactivate SIM phone call

KB9090 — Thu, 09 Jul 2026 18:08:18 GMT

I received a phone call today from a +44 number stating my sim was being deactivated. Is this genuine?

Re: Deactivate SIM phone call

63johnw — Thu, 09 Jul 2026 18:17:01 GMT

Hi @KB9090 not unless you haven't paid your bills. It's usually a scam to get your personal details, they then order phones on your account and trick you into returning them to the scammer rather than sky.

Re: Deactivate SIM phone call

caesarome — Thu, 09 Jul 2026 18:18:34 GMT

@KB9090

It is a scam call so did you give them any details that they asked for as this is what will happen if they do get access to your account:

https://www.sky.com/help/articles/account-takeover

The thing to remember here is that Sky do not deactivate sim cards.

Re: Deactivate SIM phone call

TimmyBGood — Thu, 09 Jul 2026 18:45:24 GMT

@63johnw wrote:

Hi @KB9090 not unless you haven't paid your bills.

Sky wouldn't be calling to advise even if that were the case.