topic Think am being scammed in Sky Mobile

Think am being scammed

Carlys1 — Thu, 09 Jul 2026 13:50:48 GMT

Hi I was called off a number today saying my sim be blocked and a new one is being sent out is this a scam

Re: Think am being scammed

GD1 — Thu, 09 Jul 2026 13:53:09 GMT

@Carlys1 wrote:

Hi I was called off a number today saying my sim be blocked and a new one is being sent out is this a scam

Yes, Sky would never call you like this, if you gave them any details the 1st thing to do is change your account password and check for any unusual orders being placed for mobile phones

Please take a read of these help files https://www.sky.com/help/articles/fraud-scams-start

Re: Think am being scammed

Daniel0210 — Thu, 09 Jul 2026 13:59:25 GMT

@Carlys1

It's a known start of a scam. Hopefully you hung up before giving out too much info.

Scammers try to obtain sufficient information to be able to order expensive mobile devices in your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it. see this link

https://www.sky.com/help/articles/account-takeover

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call.

I would suggest changing your online password https://skyid.sky.com/resetpassword/

It's also worth keeping an eye on your bank account for any fraudulent transactions.