topic Transfer my old number in Sky Mobile

Transfer my old number

Teresa1012 — Thu, 09 Jul 2026 07:58:39 GMT

I sent a pac code but I don't know when my new phone will start to work , still using my old one

Re: Transfer my old number

GD1 — Thu, 09 Jul 2026 08:13:25 GMT

@Teresa1012 You new phone will work straight away, it's the sim that you port a number to & from. Have you ordered a new Sky sim or eSim?

Are you porting in from another provider?

Re: Transfer my old number

caesarome — Thu, 09 Jul 2026 08:30:04 GMT

@Teresa1012

If you are moving a number from a different network to Sky when did you give Sky your pac code ?

Re: Transfer my old number

Teresa1012 — Thu, 09 Jul 2026 11:03:43 GMT

I set it up yesterday, I put the SIM card in from my old phone but can't make or receive calls and can't ring sky for help

Re: Transfer my old number

Teresa1012 — Thu, 09 Jul 2026 11:05:17 GMT

Put sim on today but can't get or make call so I can't ring sky for help . Sent package code yesterday

Re: Transfer my old number

caesarome — Thu, 09 Jul 2026 11:11:55 GMT

@Teresa1012

If you gave Sky your pac code yesterday then the transfer should happen today so it might not have happened yet so when it does Sky will tell you via email or text so up to then your sim from you previous supplier should still work.