topic Re: Unable to activate eSIm in Sky Mobile

Unable to activate eSIm

Harry0714 — Mon, 06 Jul 2026 17:10:25 GMT

Hi, I've just bought a new iPhone 16 and when I was buying it I also bought a sky eSIM, but when I'm trying to activate it on the new phone it just says unable to activate eSIM, I've tried using the QR code and also go through the app, using the confirmation code, but nothing is working, can someone please help.

Re: Unable to activate eSIm

63johnw — Mon, 06 Jul 2026 19:56:28 GMT

Hi @Harry0714

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Unable to activate eSIm

SuperMatt — Tue, 07 Jul 2026 08:17:23 GMT

Morning, @Harry0714. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141