topic Re: Missing mobile phone in Sky Mobile

Missing mobile phone

Phunkinswansea — Mon, 06 Jul 2026 14:58:37 GMT

I wonder if anyone can offer some advice as I feel like I am going around in circles. I ordered a new mobile upgrade from sky. It was to be delivered by DPD. The phone went missing. DPD have confirmed it was "lost" I have probably contacted and spoken to sky maybe 5-6 times and raised a number of complaints. I've not recieved a replacement and not even an apology other than from the different sky custoner service people who I have spoken to who have said they are sending out a new device (which never happens) currently I'm due to pay for this new phone which I do not have! I have no clue who to speak to as I seem to have exhausted every avenue

Re: Missing mobile phone

caesarome — Mon, 06 Jul 2026 15:04:18 GMT

@Phunkinswansea

When did this happen as Sky will not usually send out a replacement until their investigation into what happened to the original one has been completed.

Other than that all you can do is to put in a complaint:

https://www.sky.com/help/complaints

Re: Missing mobile phone

Daniel0210 — Mon, 06 Jul 2026 15:05:14 GMT

@Phunkinswansea

They may have been a bit premature in saying a new device is being sent out. Sky & DPD will need to carry out an investigation into the lost device.

Re: Missing mobile phone

Phunkinswansea — Mon, 06 Jul 2026 17:08:16 GMT

It's been two weeks. They had initiated an investigation and agreed that a new phone was to be sent out. I've even had texts to say it's being resent, but it never went further than that. I've managed to speak to a manager this afternoon. So hopefully she has managed to sort it, last chance before I cancel the lot.