https://helpforum.sky.com/t5/Sky-Mobile/Swap-phone-problem/m-p/5311884#M296372 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2829205">@Stephen+acott</a>&nbsp;</P> <P>You would need to call Sky and ask them for the proof. I don't suppose you took a picture yourself before returning it to show what condition it was in ?</P> Sun, 05 Jul 2026 15:04:39 GMT caesarome 2026-07-05T15:04:39Z https://helpforum.sky.com/t5/Sky-Mobile/Swap-phone-problem/m-p/5311855#M296368 <P>Where can I find information about a suppose damage to a phone that was sent for swap , phone was fine when sent, want proof that there is damage and causing low ball price&nbsp;</P> Sun, 05 Jul 2026 14:18:57 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap-phone-problem/m-p/5311855#M296368 Stephen+acott 2026-07-05T14:18:57Z https://helpforum.sky.com/t5/Sky-Mobile/Swap-phone-problem/m-p/5311884#M296372 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2829205">@Stephen+acott</a>&nbsp;</P> <P>You would need to call Sky and ask them for the proof. I don't suppose you took a picture yourself before returning it to show what condition it was in ?</P> Sun, 05 Jul 2026 15:04:39 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap-phone-problem/m-p/5311884#M296372 caesarome 2026-07-05T15:04:39Z