topic Re: Piggy bank in Sky Mobile

Piggy bank

Zoe1232 — Fri, 03 Jul 2026 15:30:26 GMT

My piggy bank use to be on my app in the mobile section but it's no longer there, I am out of data and even the link sent from sky only takes me on to the app, I've re tried linking my sim to the app but it says already linked, is there another way to roll data? And how can I get my phone contract details back on my app

Re: Piggy bank

caesarome — Fri, 03 Jul 2026 15:37:59 GMT

@Zoe1232

Is this the link that isn't working for you:

https://www.sky.com/myaccount/mobile/piggybank

Re: Piggy bank

Zoe1232 — Fri, 03 Jul 2026 15:44:57 GMT

Yes that's the link that's not working

Re: Piggy bank

caesarome — Fri, 03 Jul 2026 15:59:18 GMT

@Zoe1232

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Piggy bank

_Claire — Fri, 03 Jul 2026 16:42:27 GMT

Thanks for escalating this. We’ve sent @Zoe1232 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.