topic Re: Signing a credit agreement in Sky Mobile

Signing a credit agreement

asya — Wed, 01 Jul 2026 19:44:13 GMT

I placed an order over the phone, he told me I would get a credit agreement to sign in email and text which would apparently make it easier! Absolutely not. The links just take me to the homepage, I log in, no sign of a credit agreement. He told me if I sign before 9pm I'd get the phone tomorrow BUT there is no agreement that is coming up on the account. The website is quite glitchy. What do I do? The customer service advisor told me not to worry and that the order will automatically cancel after 2 weeks and told me to go tesco to get a new phone. Not sure if I should call back tomorrow? Or just give up. Really need a phone as I don't have one.

Re: Signing a credit agreement

63johnw — Wed, 01 Jul 2026 20:58:37 GMT

Hi @asya does this link help ?

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

Re: Signing a credit agreement

asya — Thu, 02 Jul 2026 13:08:55 GMT

no nothing works

Re: Signing a credit agreement

caesarome — Thu, 02 Jul 2026 15:07:03 GMT

@asya

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Signing a credit agreement

Jason- — Thu, 02 Jul 2026 15:17:08 GMT

Hello @caesarome, thanks for making us aware of @asya's post. We'll be sure to send them an invite now and we can help with the signing of their credit agreement.

Thanks, Jason-

Re: Signing a credit agreement

Abdirahman — Fri, 03 Jul 2026 08:55:46 GMT

same here, the chatbot AI is useless so now I'm stuck; any link takes you to the home page. you would think a big company would have figured out something so basic by now. Instead, I have to make 50 calls for someone to get me to the credit agreement for me to sign???

Re: Signing a credit agreement

_Claire — Fri, 03 Jul 2026 08:59:42 GMT

Hi @Abdirahman I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141