https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone/m-p/5309933#M296141 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3874615">@Leighfolly</a>&nbsp; no one here can as this isn't sky CS. If you are failing the sky credit checks then look at your credit rating to see if that's showing anything. If you call sky then they may be able to tell you why the order is failing, if it's credit checks then they can't tell you why.&nbsp;</P> Thu, 02 Jul 2026 17:55:22 GMT 63johnw 2026-07-02T17:55:22Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone/m-p/5309927#M296140 <P>I have tried to order another mobile phone, my account had ended, we want to order another one, but it keeps telling me no, can you tell my why.</P> Thu, 02 Jul 2026 17:46:59 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone/m-p/5309927#M296140 Leighfolly 2026-07-02T17:46:59Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone/m-p/5309933#M296141 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3874615">@Leighfolly</a>&nbsp; no one here can as this isn't sky CS. If you are failing the sky credit checks then look at your credit rating to see if that's showing anything. If you call sky then they may be able to tell you why the order is failing, if it's credit checks then they can't tell you why.&nbsp;</P> Thu, 02 Jul 2026 17:55:22 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phone/m-p/5309933#M296141 63johnw 2026-07-02T17:55:22Z