https://helpforum.sky.com/t5/Sky-Mobile/Mobile-on-new-contract/m-p/5309509#M296091 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4720868">@Caz721</a>&nbsp; It's not possible to transfer phone from ine account to another as the credit agreement can't be transferred between customers.</P> <P>&nbsp;</P> <P>If you can't call it sounds like the sims have been cancelled no doubt asa&nbsp; result of the bereaveds account being closed.</P> Thu, 02 Jul 2026 10:41:00 GMT GD1 2026-07-02T10:41:00Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-on-new-contract/m-p/5309501#M296090 <UL><LI>My sister very recently passed away but she was paying my phone and my nieces phone I phoned bereavement team and cancelled her full contract but explained to person about our two phones being on the contract I asked for these two phones to be transferred to my contract but have been so wrapped up with her business I tried to phone but now my phone won't let me call or receive calls&nbsp; and I need to have these transferred to my account and my calls reinstated.&nbsp; &nbsp;Please help as I desperately need my phone as I</LI></UL> Thu, 02 Jul 2026 10:28:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-on-new-contract/m-p/5309501#M296090 Caz721 2026-07-02T10:28:43Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-on-new-contract/m-p/5309509#M296091 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4720868">@Caz721</a>&nbsp; It's not possible to transfer phone from ine account to another as the credit agreement can't be transferred between customers.</P> <P>&nbsp;</P> <P>If you can't call it sounds like the sims have been cancelled no doubt asa&nbsp; result of the bereaveds account being closed.</P> Thu, 02 Jul 2026 10:41:00 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-on-new-contract/m-p/5309509#M296091 GD1 2026-07-02T10:41:00Z