topic Re: MrsP7 in Sky Mobile

MrsP7

MrsP7 — Thu, 02 Jul 2026 09:07:38 GMT

My eSIM was deleted by the advise of one of your advisors yesterday,

I need a new eSIM sent to me. Urgently as I cannot use my phone.

Re: MrsP7

caesarome — Thu, 02 Jul 2026 09:13:15 GMT

You are only talking to other Sky customers on here so can you reply to let us know why they advised you to delete the esim, what issues are you having ?

If you have the MySky app on your mobile then go to the Mobile tab, selecting your deleted SIM, and choosing the reinstall/replace option.

Re: MrsP7

GD1 — Thu, 02 Jul 2026 09:13:31 GMT

@MrsP7 You're not contacting Sky customer services by posting here, this is a customer helps customer community, do you not see the option on your mobile account to setup a new eSim?