topic Re: Double payment in Sky Mobile

Double payment

Gurveersingh — Tue, 30 Jun 2026 17:38:19 GMT

Hi few days ago i had made a payment of my this month bill advance from another card but yesterday there was also a direct debit cut from my account which is added and when i check about the payment that i had made previously it shows the credit goes towards upcoming payment can you please tell me what do that mean or the next payment will cut from that credit.

thank you

Re: Double payment

Daniel0210 — Tue, 30 Jun 2026 18:06:22 GMT

@Gurveersingh
The T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have been restricted.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

Re: Double payment

Gurveersingh — Tue, 30 Jun 2026 18:38:44 GMT

Ok thank you very much daniel for letting me know about that.

thank you once again