topic Vulnerable customer in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/Vulnerable-customer/m-p/5307394#M295850 My wife has had a stroke and she now can't use her phone (zfold 7). Can I return it to sky? Is it going to cost me a fortune? Mon, 29 Jun 2026 17:32:26 GMT illustrious+aveng 2026-06-29T17:32:26Z Vulnerable customer https://helpforum.sky.com/t5/Sky-Mobile/Vulnerable-customer/m-p/5307394#M295850 My wife has had a stroke and she now can't use her phone (zfold 7). Can I return it to sky? Is it going to cost me a fortune? Mon, 29 Jun 2026 17:32:26 GMT https://helpforum.sky.com/t5/Sky-Mobile/Vulnerable-customer/m-p/5307394#M295850 illustrious+aveng 2026-06-29T17:32:26Z Re: Vulnerable customer https://helpforum.sky.com/t5/Sky-Mobile/Vulnerable-customer/m-p/5307400#M295852 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2469225">@illustrious+aveng</a>&nbsp;</P> <P>Sorry to hear that.</P> <P><BR />If she's had it more than 31 days you/she can't send it back without incurring substantial charges.&nbsp;</P> Mon, 29 Jun 2026 17:40:57 GMT https://helpforum.sky.com/t5/Sky-Mobile/Vulnerable-customer/m-p/5307400#M295852 Daniel0210 2026-06-29T17:40:57Z