topic Re: Mobile Phone account in Sky Mobile

Mobile Phone account

Susie37 — Sun, 28 Jun 2026 16:15:04 GMT

My mobile phone accojnt is not showing on my sky app even though it is linked.I am unable to access any information regarding my mobile account . Does anyone have any help they can offer me on this problem please 🙏

Re: Mobile Phone account

caesarome — Sun, 28 Jun 2026 16:16:23 GMT

@Susie37

Are you logging in with the correct details ?

Re: Mobile Phone account

Sue157 — Sun, 28 Jun 2026 17:03:58 GMT

Yes

Re: Mobile Phone account

caesarome — Sun, 28 Jun 2026 18:25:34 GMT

@Susie37

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

You also appear to have two logins on here @Susie37 and @Sue157 so the chat invite will be sent to the @Susie37 one.

Re: Mobile Phone account

Sue157 — Sun, 28 Jun 2026 18:39:31 GMT

Thank you 😊

Re: Mobile Phone account

Jen_out_of_Jen — Sun, 28 Jun 2026 18:44:41 GMT

Hi @Susie37, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Mobile Phone account

Coley-W95 — Mon, 29 Jun 2026 08:53:50 GMT

Thanks for escalating this @caesarome. We’ve sent @Sue157 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.