https://helpforum.sky.com/t5/Sky-Mobile/New-phone-with-old-sim-issues/m-p/5305383#M295663 I have transferred my sim to a new phone but unfortunately although I can make and receive calls, none of my incoming calls show contact numbers or names just showing as unknown. Could anyone offer any advice please? Fri, 26 Jun 2026 17:29:23 GMT Scarletfanatic 2026-06-26T17:29:23Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone-with-old-sim-issues/m-p/5305383#M295663 I have transferred my sim to a new phone but unfortunately although I can make and receive calls, none of my incoming calls show contact numbers or names just showing as unknown. Could anyone offer any advice please? Fri, 26 Jun 2026 17:29:23 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone-with-old-sim-issues/m-p/5305383#M295663 Scarletfanatic 2026-06-26T17:29:23Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone-with-old-sim-issues/m-p/5305393#M295664 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/76581">@Scarletfanatic</a>&nbsp;wrote:<BR />I have transferred my sim to a new phone<HR /></BLOCKQUOTE><P>Can you explain exactly what you did?&nbsp; Remove SIM and put in new phone?</P> Fri, 26 Jun 2026 17:50:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone-with-old-sim-issues/m-p/5305393#M295664 PandJ2020 2026-06-26T17:50:24Z