topic Re: APN settings are blank in Sky Mobile

APN settings are blank

BH07 — Fri, 26 Jun 2026 14:40:20 GMT

On my iphone - Never been able to connect to internet services when out of reach of WiFi. Checking APN settings they are blank ( but MMS APN settings are completed)

How do I get/complete these?
Most of the things I've tried lead back to a less than helpful sky help page!

thanks

Re: APN settings are blank

PandJ2020 — Fri, 26 Jun 2026 14:44:42 GMT

You can send the settings from your account to the SIM, or set them manually:

Internet APN Settings:
Name: Sky Mobile Internet
APN: mobile.sky
Username: None
Password: None
MCC: 234
MNC: 57
APN Type: Default

MMS APN Settings:
Name: Sky Mobile MMS
APN: mms.mobile.sky
Username: None
Password: None
Proxy/MMS Proxy: 185.110.178.97
MMSC/MMSC URL: https://185.110.178.96:38090/was
Port/MMS Port: 9028
MCC: 234
MNC: 57
Authentication: None
MMS APN Type: mms
APN Protocol: IPv4

Re: APN settings are blank

caesarome — Fri, 26 Jun 2026 14:57:12 GMT

@BH07

To send them to your phone this is what you need to do:

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

Re: APN settings are blank

BH07 — Fri, 26 Jun 2026 15:10:57 GMT

Thanks for the help which guided me to the Sky page to get the settings.
I had a message saying that the settings had been sent but nothing appeared in the relevant fields and I didn't seem to have an option to save.

i did ask for a resend but think there may be a gap before that's possible?

thank you👍

Re: APN settings are blank

BH07 — Fri, 26 Jun 2026 15:13:28 GMT

Thanks for that helpful reply. Found the request settings option on Sky but, though it said they had been sent nothing appeared in the APN settings.
Going to have a cup of coffee, test my brain and try again later.

Cheers

Re: APN settings are blank

caesarome — Fri, 26 Jun 2026 15:18:49 GMT

@BH07

Are you able to create them yourself ?

APN settings to allow mobile data access to internet

BH07 — Fri, 26 Jun 2026 21:32:16 GMT

Had some helpful suggestions here about how To set mobile APN to allow me to access internet services away from WiFi.
There are only 2 APN fields -username and password so can't manually enter anything else.

is this correct? I've tried resetting network settings and that did nothing.
Do I need a new SIM card?

Thanks for the help -very confused

Re: APN settings are blank

BH07 — Fri, 26 Jun 2026 21:35:58 GMT

I would try that but there are only 2 fields under - username and password. No fields to fill.

Re: APN settings are blank

caesarome — Sat, 27 Jun 2026 04:28:49 GMT

Is this phone from Sky ?

Re: APN settings are blank

BH07 — Sat, 27 Jun 2026 07:49:42 GMT

It's an iPhone 16e.

This morning I tried again downloading APN settings for mobile.sky. When I checked the 2 APN fields (username/password) were still blank

Big but - when I turned off WiFi I could access internet services so mobile network must be allowing it.

Ill give it further tests today but it seems to be working. Thanks to you and all the others who helped.

Re: APN settings are blank

bobby53 — Tue, 30 Jun 2026 15:21:03 GMT

Perfect, worked a treat, many thanks