topic Re: Still awaiting a call back in Sky Mobile

Still awaiting a call back

Tracywarner — Wed, 24 Jun 2026 22:21:46 GMT

I swopped my 17e for 17 pro was told I would get 609 for 17e and this would clear my contract for 17e but then I got told nothing and you want 400 plus on next payment and this was forward to investigate team who said I would receive a call back but I haven't heard anything I have phone you 5 times spoken to 16 people and it's still not sorted so payment will stop until someone rings me and this is sorted

Re: Still awaiting a call back

PandJ2020 — Wed, 24 Jun 2026 22:36:44 GMT

Withholding payment won't sort it. Indeed, it will mark your credit history.

ps you're not contacting Sky by posting here.

Re: Still awaiting a call back

Daniel0210 — Thu, 25 Jun 2026 03:43:12 GMT

@Tracywarner

Frustrating as it sounds cancelling your payment method is definitely not a good idea and it will cause you lots of additional problems…

The relevant services will be restricted, you won't be able to call Sky, the account can't be cancelled, late payment fees will be added monthly and then Sky will involve a debt recovery company which will affect your credit rating.