topic Re: Mobile sim in Sky Mobile

Mobile sim

Nikkiflorko — Tue, 23 Jun 2026 21:44:26 GMT

I have linked my account but still can't find my sim information

Re: Mobile sim

caesarome — Wed, 24 Jun 2026 04:32:27 GMT

@Nikkiflorko

Have you installed the MySky app and then selected the mobile tab ?

Re: Mobile sim

Nikkiflorko — Sun, 28 Jun 2026 15:46:21 GMT

Hi yes I have i used to be able to access it but now when I press on mobile it's disappeared when I tried to relink the account it says already linked ?

Re: Mobile sim

caesarome — Sun, 28 Jun 2026 15:57:23 GMT

@Nikkiflorko

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.