topic Sky mobile linked in Sky Mobile

Sky mobile linked

TraceyF1 — Mon, 22 Jun 2026 13:13:58 GMT

Tried to link my sky tv account to my sky mobile but it won't work

Re: Sky mobile linked

63johnw — Mon, 22 Jun 2026 13:24:06 GMT

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky mobile linked

Jason- — Mon, 22 Jun 2026 13:51:38 GMT

Hello @63johnw, thanks for making us aware of @TraceyF1's post. I'll send them an invite now and we can help get them chatting to the right team who can assist with their Sky iD issues.

Thanks, Jason-

Re: Sky mobile linked

TraceyF1 — Fri, 26 Jun 2026 09:33:27 GMT

Hi I've been checking and haven't had a link sent to me

Re: Sky mobile linked

caesarome — Fri, 26 Jun 2026 12:05:22 GMT

@TraceyF1

Do you want to try again ?

Re: Sky mobile linked

TinieT — Wed, 19 Aug 2026 19:52:44 GMT

My sky account on my mobile won't like the mobile package with the mysky app. I have tried reinstalling the app but no further forward.

When I try to link the account, by adding billing details and postcode it takes me to a separate page but no further forward. Can someone help?

Re: Sky mobile linked

caesarome — Wed, 19 Aug 2026 21:07:05 GMT

@TinieT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Sky mobile linked

Brill+Gill — Thu, 20 Aug 2026 08:03:28 GMT

Thanks for escalating this @caesarome. We’ve sent @TinieT an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.