https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app/m-p/5302481#M295380 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4713081">@EmsyD</a>&nbsp;</P> <P>We can ask Sky messaging team to send you a private message via here if you would like ?</P> Mon, 22 Jun 2026 12:05:32 GMT caesarome 2026-06-22T12:05:32Z https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app/m-p/5302368#M295364 <P>I have a new phone, since I have when I use my sky app I can't see what I used to. Like the piggy bank and how much data I have etc. I had the option to finish start up but it's saying my account is already linked. I have also uninstalled and reinstalled the app, gone into airplane mode but it's not working. If I click on anything it wants to take me out of the app and onto a browser. Not sure what to do next? Thanks&nbsp;</P> Mon, 22 Jun 2026 09:23:50 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app/m-p/5302368#M295364 EmsyD 2026-06-22T09:23:50Z https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app/m-p/5302371#M295365 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4713081">@EmsyD</a>&nbsp;</P> <P>If it is saying it is already linked are you using the correct login details ?</P> Mon, 22 Jun 2026 09:28:38 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app/m-p/5302371#M295365 caesarome 2026-06-22T09:28:38Z https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app/m-p/5302374#M295366 <P>Defo right account and login details. I only have one&nbsp;</P> Mon, 22 Jun 2026 09:31:59 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app/m-p/5302374#M295366 EmsyD 2026-06-22T09:31:59Z https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app/m-p/5302481#M295380 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4713081">@EmsyD</a>&nbsp;</P> <P>We can ask Sky messaging team to send you a private message via here if you would like ?</P> Mon, 22 Jun 2026 12:05:32 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app/m-p/5302481#M295380 caesarome 2026-06-22T12:05:32Z https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app/m-p/5302517#M295386 <P>Yes please&nbsp;</P> Mon, 22 Jun 2026 12:40:39 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app/m-p/5302517#M295386 EmsyD 2026-06-22T12:40:39Z https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app/m-p/5302519#M295387 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4713081">@EmsyD</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:</P> <P><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.<BR />This isn't a live chat so replies may not be instant.</P> Mon, 22 Jun 2026 12:41:54 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app/m-p/5302519#M295387 caesarome 2026-06-22T12:41:54Z https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app/m-p/5302574#M295391 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/227">@caesarome</a></SPAN>, thanks for making us aware of <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4713081">@EmsyD</a></SPAN> post and the issue they are having with their Sky iD. I'll drop them an invite now and get them chatting to the right team who can help <span class="lia-unicode-emoji" title=":thumbs_up:">👍🏻</span><BR /><BR />Thanks, Jason-</P> Mon, 22 Jun 2026 13:49:46 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-app/m-p/5302574#M295391 Jason- 2026-06-22T13:49:46Z