https://helpforum.sky.com/t5/Sky-Mobile/Replacement/m-p/5301939#M295321 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4708648">@Rasoo</a>&nbsp;wrote:<BR />which are not active and not open so how i replaced it with iphone 17 pro max.<HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4708648">@Rasoo</a>&nbsp;</P> <P>It's not clear if your first order has already been delivered?<BR /><BR />If it has and you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through their returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Sun, 21 Jun 2026 10:14:09 GMT Daniel0210 2026-06-21T10:14:09Z https://helpforum.sky.com/t5/Sky-Mobile/Replacement/m-p/5301931#M295314 I was ordering iphone 17 pro max but mistakenly i have ordered iphone 17 bro which are not active and not open so how i replaced it with iphone 17 pro max. Sun, 21 Jun 2026 10:06:21 GMT https://helpforum.sky.com/t5/Sky-Mobile/Replacement/m-p/5301931#M295314 Rasoo 2026-06-21T10:06:21Z https://helpforum.sky.com/t5/Sky-Mobile/Replacement/m-p/5301933#M295316 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4708648">@Rasoo</a>&nbsp; You need to call Sky to cnacle your current order and place a new order, as well as undergo another credit check.</P> Sun, 21 Jun 2026 10:08:45 GMT https://helpforum.sky.com/t5/Sky-Mobile/Replacement/m-p/5301933#M295316 GD1 2026-06-21T10:08:45Z https://helpforum.sky.com/t5/Sky-Mobile/Replacement/m-p/5301939#M295321 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4708648">@Rasoo</a>&nbsp;wrote:<BR />which are not active and not open so how i replaced it with iphone 17 pro max.<HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4708648">@Rasoo</a>&nbsp;</P> <P>It's not clear if your first order has already been delivered?<BR /><BR />If it has and you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through their returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Sun, 21 Jun 2026 10:14:09 GMT https://helpforum.sky.com/t5/Sky-Mobile/Replacement/m-p/5301939#M295321 Daniel0210 2026-06-21T10:14:09Z