https://helpforum.sky.com/t5/Sky-Mobile/Payment-taken-in-error/m-p/5299756#M295123 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4710255">@SiobhanCurtis</a>&nbsp;</P> <P>The £20 would have been request 14 days earlier so before you rang up to pay it off so as this is the case you should see it appear on your account as a credit which can then be refunded back to you as we can arrange some help for you via here when you see it.</P> Wed, 17 Jun 2026 19:10:35 GMT caesarome 2026-06-17T19:10:35Z https://helpforum.sky.com/t5/Sky-Mobile/Payment-taken-in-error/m-p/5299755#M295122 <P>Hello, I rang up on Sunday to pay off the remaining balance of my iPhone 14 and have had an email to confirm cleared but you have then take another direct debit today of £20. Can I ask why and how I get this refunded please</P> Wed, 17 Jun 2026 19:05:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/Payment-taken-in-error/m-p/5299755#M295122 SiobhanCurtis 2026-06-17T19:05:40Z https://helpforum.sky.com/t5/Sky-Mobile/Payment-taken-in-error/m-p/5299756#M295123 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4710255">@SiobhanCurtis</a>&nbsp;</P> <P>The £20 would have been request 14 days earlier so before you rang up to pay it off so as this is the case you should see it appear on your account as a credit which can then be refunded back to you as we can arrange some help for you via here when you see it.</P> Wed, 17 Jun 2026 19:10:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/Payment-taken-in-error/m-p/5299756#M295123 caesarome 2026-06-17T19:10:35Z