topic Re: Missing accessories in Sky Mobile

Missing accessories

WheelyOwl — Thu, 04 Jun 2026 15:20:30 GMT

I ordered a Samsung 26 ultra several weeks ago that came with a air buds and a Samsung watch

i have received the phone and buds but no sign of the watch and when I check on orders it says I have no outstanding orders at the moment!

any advice appreciated!

Re: Missing accessories

caesarome — Thu, 04 Jun 2026 15:22:38 GMT

@WheelyOwl

The buds might come automatically but can take over 30 days so you are past the cooling off period. As for the Watch did you put your claim in as per this:

https://redeem.samsungoffers.claims/platform/skywatchoffer/en-GB

Re: Missing accessories

WheelyOwl — Wed, 17 Jun 2026 14:12:10 GMT

I was not given that link

Re: Missing accessories

63johnw — Wed, 17 Jun 2026 14:52:16 GMT

Hi @WheelyOwl it will have been on the page where you ordered the phone, it isn't sent out to customers, it's up to the customer to read the instructions on the sales page and submit the claim.