https://helpforum.sky.com/t5/Sky-Mobile/payment-difficulties/m-p/5298948#M295051 <P>I recently swapped my phone with Sky. I have received a difference in what i owed and what i was given as a swap</P><P>i now have&nbsp; an extra payment of nearly £300 which i can't pay. Sky have restricted my mobile until i pay the full amount. I am not allowed to pay in instalements.</P><P>Any help appreciated. The mobile was for my son</P> Tue, 16 Jun 2026 17:22:58 GMT mkelly180509 2026-06-16T17:22:58Z https://helpforum.sky.com/t5/Sky-Mobile/payment-difficulties/m-p/5298948#M295051 <P>I recently swapped my phone with Sky. I have received a difference in what i owed and what i was given as a swap</P><P>i now have&nbsp; an extra payment of nearly £300 which i can't pay. Sky have restricted my mobile until i pay the full amount. I am not allowed to pay in instalements.</P><P>Any help appreciated. The mobile was for my son</P> Tue, 16 Jun 2026 17:22:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/payment-difficulties/m-p/5298948#M295051 mkelly180509 2026-06-16T17:22:58Z https://helpforum.sky.com/t5/Sky-Mobile/payment-difficulties/m-p/5298950#M295052 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1203312">@mkelly180509</a>&nbsp;</P> <P>When you put the swap through you would have been given a value for the phone based on the questions you answered about it so you should have been aware of both this and how much left there was to pay against it so you could have declined this and continued to pay for each month.</P> <P>&nbsp;</P> <P>Now your phone has been restricted im</P> <P>afraid there is nothing you can do to get it restored other than pay this bill when you are able to.</P> Tue, 16 Jun 2026 17:26:45 GMT https://helpforum.sky.com/t5/Sky-Mobile/payment-difficulties/m-p/5298950#M295052 caesarome 2026-06-16T17:26:45Z