https://helpforum.sky.com/t5/Sky-Mobile/Phone-upgrade/m-p/5298747#M295032 <P>No I didn't swap phones I paid the remaining off my other phone so I could keep it&nbsp;</P> Tue, 16 Jun 2026 11:50:22 GMT Rebecca214 2026-06-16T11:50:22Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-upgrade/m-p/5298695#M295024 <P>I upgraded my phone and paid the remaining bill off of my old phone to get the new upgrade but my old phone is still on my account and saying I am being billed for it?</P> Tue, 16 Jun 2026 10:58:49 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-upgrade/m-p/5298695#M295024 Rebecca214 2026-06-16T10:58:49Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-upgrade/m-p/5298706#M295025 <P>Did you return your old phone to Sky?</P><P>&nbsp;</P><P>Did you call Sky to specifically clear the credit on that phone?</P><P>&nbsp;</P><P>Or is it a 'swap'?</P> Tue, 16 Jun 2026 11:07:41 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-upgrade/m-p/5298706#M295025 PandJ2020 2026-06-16T11:07:41Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-upgrade/m-p/5298747#M295032 <P>No I didn't swap phones I paid the remaining off my other phone so I could keep it&nbsp;</P> Tue, 16 Jun 2026 11:50:22 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-upgrade/m-p/5298747#M295032 Rebecca214 2026-06-16T11:50:22Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-upgrade/m-p/5298766#M295033 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4546620">@Rebecca214</a>&nbsp;wrote:<BR /><P>No I didn't swap phones I paid the remaining off my other phone so I could keep it&nbsp;</P><HR /></BLOCKQUOTE><P>Ok., did you call Sky to explicitly clear that balance?</P> Tue, 16 Jun 2026 12:12:12 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-upgrade/m-p/5298766#M295033 PandJ2020 2026-06-16T12:12:12Z