Contract cancelled and no refund

Roberval — Mon, 15 Jun 2026 13:34:32 GMT

Hi,

I need help with an issue regarding my Bill Pay Mobile account and recent payments.

I attempted to make two separate payments of €75 on the same day:

First attempt via my Revolut account
Second attempt via my AIB account (my main salary account in Ireland, where I have been working for over 2 years and hold residency)

Both payments were not accepted.

Later, I received a refund email, but it only mentioned one payment of €75. I am concerned because I made two separate payments, and I want to make sure both are correctly accounted for and refunded.

When I tried to resolve this via chat, I was unable to continue because my identity could not be verified. However, I did provide the last two digits of both bank accounts used.

At this point, I am worried that not only were both payments not processed, but I may also not receive the full refund of my €150 deposit for the Bill Pay contract.

Can someone from Sky please review this and confirm both transactions? I can provide any additional verification if needed.

Thanks.

Re: Contract cancelled and no refund

caesarome — Mon, 15 Jun 2026 14:59:38 GMT

@Roberval

Do you see any credit on your account ?

topic Contract cancelled and no refund in Sky Mobile

Contract cancelled and no refund

Re: Contract cancelled and no refund