topic Re: No service since transferring my number over in Sky Mobile

e-SIM how do I activate it I don’t have a code

Chez20 — Tue, 09 Jun 2026 19:56:53 GMT

I have a new phone from Sky, I was previously with 02, I did not realise my PAC code was not ported successfully so I am still paying for airtime calls with 02 and paying for my mobile with Sky, I have got nowhere with Sky, trying to sort out, the e-SIM activation code is invalid, all I want to do is talk to a real person not a virtual assistant or an automated service!!!!!

fed up now!!

Re: e-SIM how do I activate it I don’t have a code

caesarome — Tue, 09 Jun 2026 20:35:57 GMT

@Chez20 wrote:

I have a new phone from Sky, I was previously with 02, I did not realise my PAC code was not ported successfully

fed up now!!

It is your mobile number that ports over, so I presume you gave Sky your pac code so what network is your number with at present, is it Sky ?

No service since transferring my number over

Chez20 — Fri, 12 Jun 2026 15:38:36 GMT

Anybody else having trouble with no service since transferring mobile number over,

I have been told 3-5 days to wait to get it resolved! That's if they can resolve it, I have a message on my phone " eSIM is not provisioned!!!

customer service is useless!!!!!

Re: No service since transferring my number over

caesarome — Fri, 12 Jun 2026 15:40:25 GMT

@Chez20

Has the esim been activated ?

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

Re: e-SIM how do I activate it I don’t have a code

Chez20 — Fri, 12 Jun 2026 15:40:51 GMT

Mobile is with 02, have Sky pac code, number has been transferred over, eSIM has not been provisioned so I have no service, been told to wait 3-5 days!!!

Re: No service since transferring my number over

Chez20 — Fri, 12 Jun 2026 15:44:39 GMT

Hi thanks no mast issues, eSIM has not been provisioned that's the message on my phone!

although eSIM was installed so it's the carrier that needs to sort out?

Re: e-SIM how do I activate it I don’t have a code

caesarome — Fri, 12 Jun 2026 16:13:05 GMT

I presume you have, but you haven't said if you have actually activated the esim ?

Re: e-SIM how do I activate it I don’t have a code

Chez20 — Sat, 13 Jun 2026 14:00:57 GMT

Yes eSIM has been activated