topic Roaming in Sky Mobile

Roaming

Elise-glanvill — Fri, 12 Jun 2026 07:54:58 GMT

I rang on Thursday 4th June , I pay changed my mobile settings to roaming as I came abroad on the 11th and leave here on the 19th June but my roaming is still not working

Re: Roaming

PandJ2020 — Fri, 12 Jun 2026 07:55:55 GMT

What country are you in?

Re: Roaming

Daniel0210 — Fri, 12 Jun 2026 09:05:51 GMT

@Elise-glanvill wrote:

I rang on Thursday 4th June

@Elise-glanvill

Why did you have to call Sky?

We will be able to advise more when we know which country you're in (a rest of the world location, or a Roaming Plus country).

Try the troubleshooting in this link

https://www.sky.com/help/articles/sky-mobile-roaming-problems

Re: Roaming

Elise-glanvill — Fri, 12 Jun 2026 16:35:14 GMT

I'm in Gran Canaria , Spain - so Europe

Re: Roaming

Daniel0210 — Fri, 12 Jun 2026 16:43:04 GMT

@Elise-glanvill

Then see the link in my first reply and also be aware there is now a limit on data use of 25GB per billing period, after which Sky can charge you an extra £2.50 per GB or even suspend your useage duel to overuse.

https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.