https://helpforum.sky.com/t5/Sky-Mobile/Mobile-discount-transfer/m-p/5295689#M294697 <P>Hi, I need help from a Sky advisor via private chat to sort out a mobile billing issue.</P><P>I have an old active contract line with a £10 monthly discount. I recently ordered a new unlimited SIM that was supposed to be a promotional rate, but my mum’s bank account has just been charged the full standard rate of £27.</P><P>I have the 6-digit activation code for the new SIM, but I cannot use the phone lines to fix this because I don’t know the telephone password my mum originally set up.</P><P>Could a moderator please open a secure online chat link with me here so an employee can access my profile, manually apply my £10 discount to the new unlimited SIM, and help me safely cancel the old contract line? Thank you!</P> Thu, 11 Jun 2026 16:19:27 GMT Sabasimon 2026-06-11T16:19:27Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-discount-transfer/m-p/5295689#M294697 <P>Hi, I need help from a Sky advisor via private chat to sort out a mobile billing issue.</P><P>I have an old active contract line with a £10 monthly discount. I recently ordered a new unlimited SIM that was supposed to be a promotional rate, but my mum’s bank account has just been charged the full standard rate of £27.</P><P>I have the 6-digit activation code for the new SIM, but I cannot use the phone lines to fix this because I don’t know the telephone password my mum originally set up.</P><P>Could a moderator please open a secure online chat link with me here so an employee can access my profile, manually apply my £10 discount to the new unlimited SIM, and help me safely cancel the old contract line? Thank you!</P> Thu, 11 Jun 2026 16:19:27 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-discount-transfer/m-p/5295689#M294697 Sabasimon 2026-06-11T16:19:27Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-discount-transfer/m-p/5295693#M294699 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4705632">@Sabasimon</a>&nbsp;</P> <P>If you have a&nbsp; £10 discount against a sim that you already have then this doesn't mean it will automatically be applied to future sims that you order.</P> Thu, 11 Jun 2026 16:23:46 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-discount-transfer/m-p/5295693#M294699 caesarome 2026-06-11T16:23:46Z