topic Unable to activate sim in Sky Mobile

Unable to activate sim

AL127 — Tue, 09 Jun 2026 11:59:59 GMT

Can't activate new sim. It says my ID is already linked and just keeps taking round in a loop to the link ID page again. How do I get round this? Thanks

Re: Unable to activate sim

63johnw — Tue, 09 Jun 2026 12:25:38 GMT

Hi @AL127

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Unable to activate sim

Allan95 — Tue, 09 Jun 2026 12:27:28 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.