topic Re: problems activating new sim in Sky Mobile

problems activating new sim

Iris7900 — Wed, 03 Jun 2026 15:17:55 GMT

I am trying to activate a new SIM card. The activation code sent to me with the new card is 6 figures. When I put in this 6 figure code it says the code must be a 7 figure code.

I can't ask for help on WhatsApp or via SMS number given on the help needed page as in both cases the message fails to be sent.

Any suggestions?

Re: problems activating new sim

Danz994 — Thu, 04 Jun 2026 08:50:53 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: problems activating new sim

Iris7900 — Sun, 07 Jun 2026 16:05:33 GMT

Unfortunately there was no response using this method. I ended up calling and hopefully the sim card will be fully functional in a few days.