topic Re: Can only get emergency calls only in Sky Mobile

Can only get emergency calls only

colmurray — Thu, 04 Jun 2026 20:25:18 GMT

Hi since this morning I can't phone or receive calls i can just use emergency calls please advise bill has been payed

Re: Can only get emergency calls only

PandJ2020 — Thu, 04 Jun 2026 20:37:22 GMT

Were your services previously restricted due to non-payment?

Re: Can only get emergency calls only

caesarome — Thu, 04 Jun 2026 20:38:03 GMT

@colmurray

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

If not and a turn off, turn on doesn't work then you will have to contact Sky as the sim might have devloped a fault, perhaps via social media as there are links at the bottom of this page to their sites or via the messaging service here:

https://www.sky.com/help/articles/replacement-sim

Re: Can only get emergency calls only

colmurray — Thu, 04 Jun 2026 20:38:33 GMT

No bill has always been paid

Re: Can only get emergency calls only

colmurray — Thu, 04 Jun 2026 20:41:16 GMT

No issues in area

Re: Can only get emergency calls only

PandJ2020 — Thu, 04 Jun 2026 20:41:20 GMT

Ok, check for mast issues using the link above. If there are none then power cycle your device.

Re: Can only get emergency calls only

colmurray — Thu, 04 Jun 2026 20:43:15 GMT

Will give this a try

Re: Can only get emergency calls only

MTS-Sky — Sat, 18 Jul 2026 13:45:30 GMT

FYI - My Samsung Galaxy A56 yesterday just displayed 'Emergency calls only'
People were phoning me and no service was avaliable it said to them. You also lose data so What's app call does not work.

In Smobile setting the eSIM showed SKY but my mobile number was not present. Spent ages trying everything, rebooting and removed eSIM. Used the first QR code / Confirmation Code in my gmail I used to setup the eSIM, this locked the account.

Do this next step on your laptop/PC screen as you need to use your mobile camera to scan the QR code on the Sky website!
Quick fix next time is the use the Sky virtual chat, get through to the mobile section and wait for a human agent.
They sent 2x emails to get a new QR code with today's date on the Sky website (Scan the QR code on your mobile) and new Confirmation Code in the next email.
Mobile installs replacement eSIM and got my mobile number back.

Useful Sky website - https://www.sky.com/help/articles/esim-sky-mobile