topic Mobile phone order in Sky Mobile

Mobile phone order

Paulburr — Thu, 04 Jun 2026 16:29:15 GMT

Apparently there was a problem with my mobile phone order I placed last night. I talked to an advisor this morning who confirmed this. He assured me the issue has now been resolved but I have no email to confirm this and on the app it still says there is a problem. Can you confirm if my order is being processed or not.

Re: Mobile phone order

Daniel0210 — Thu, 04 Jun 2026 16:40:01 GMT

@Paulburr

We can't. You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

As customers we have no insight into stock levels or delivery timescales.

After credit checks have been completed the most up to date information on your order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

Re: Mobile phone order

PandJ2020 — Thu, 04 Jun 2026 16:41:15 GMT

@Paulburr wrote:
Can you confirm if my order is being processed or not.

No, as we're other customers like you.

Call Sky or check your order status from your account.